Customer Service

CUSTOMER SERVICE

We are determined to establish and maintain a formidable reputation for providing exceptional customer service by ensuring;

  • Top quality workmanship and componentry – always!
  • Value for money – our rates are highly competitive and are commensurate with the standard of work we produce.
  • A straightforward, pragmatic, but friendly approach
  • Responsiveness – whether that be a phone call, an email, a WhatsApp message, or an urgent call for assistance from the track.
  • Understanding – of your individual needs, your category and/or championship and of course your budget.
  • Transparency – in all that we do, including our pricing.
  • Effective and continuous communication – throughout the project or season.
  • Independent technical advice - based on our wealth of experience across many engine platforms from Historic F1, Le Mans 24 Hour and WEC to the assembly of the most advanced racing power units available.
  • Collaborative working or full turnkey project management from conceptualisation to delivery of the finished component or powertrain.
  • Confidentiality – what goes on in our build room, dyno, or computer screens will remain secure and private.
  • Customer satisfaction – without question.
  • And a sincere desire to build a lasting and mutually beneficial relationship.
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